Terms




  •  This is an US shoes pre order.

  •  All items are not ready stock unless stated other wise
  •  All images & measurements are taken from our main supplier hence we cannot guarantee 100% accuracy. Purchase at your own risk.
  • For sizing, please refer our size chart. do email us if you need help in choosing sizes, however do note we can only advise you when choosing sizes as different shoes has a different cutting and each customers size may differ due to cutting, length, width.
  • Quality of our US preorder stocks are satisfactory & 99% similar to images provided. If you need ready stock images from our previous preorder batch, please do not hesitate to email us. :)





  1. Choose the item you wish to purchase.

  2. Check upon availability of sizes. For sizing measurements/guide, please refer *here*

  3. Before proceeding in order, if you have any information you need to clarify(eg: shipping/payment), please send your enquiries/comments *here*

  4. Once you're ready to order, you may fill in your details in the order form *here* by providing the information required for us to proceed order.

  5. Please wait for our reply within 48 hours upon submittion of order form.

  6. Once we've confirmed your order, we will send you our payment details. You may proceed banking in the required amount to our banking account provided. Once payment made, kindly inform us a.s.a.p via email with proof of payment (receipt/printscreen of transaction).

  7. Once payment has been confirmed. Do sit back and relax till we inform you upon arrival of stocks.

  8. Once stocks arrive, we will email you with tracking code as items are ready to be shipped to your home.



    Our prefered banking methods:

    • CIMB Cash Deposit

    • CIMB Clicks (Online Transfer)

    • MAYBANK Cash Deposit

    • MAYBANK 2U (Online Transfer)

    • GIRO Transfer from other banks

    • WESTERN UNION (international orders)


    Important:

    • Upon payment, kindly provide us with proof of payment.

    • For Online Transfer Users, we require you to :

    - - - - - -  Provide us a print screen of the transaction.
    - - - - - -  Include our email: butterscotch.store@gmail.com in email recipient.

    • For Cash Deposit Users, we require you to :

    - - - - - - Scan/take a picture of the payment receipt.
    - - - - - - Provide us the time, date & amount paid. 

    • In the event that we did not receive your payment within 24 hours, we advise you to contact your bank immediately.



    Free shipping (domestic only) via e-parcel unless stated otherwise.
    We offer flat rates which are waived for different methods as shown below.
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    DOMESTIC SHIPPING
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    Post Laju *
    Delivery period: 1-3 working days
    Fee: additional RM5 per pair of shoes
    Tracking code: Provided.
    Requires signature of recipient
    .
    E-parcel
    Delivery period: 3-10 working days
    Fee: free of charge
    Tracking code: Provided.
    Requires signature of recipient


    * Additional RM3 for Sabah, Sarawak & Labuan address.
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    INTERNATIONAL SHIPPING
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    Registered Post
    Delivery period: 5-10 working days
    Fee: RM40 per pair (May vary due to weight & area)
    Tracking code: Provided
    * Requires signature of recipient
    * Please email us for rates.
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    MEET UPS
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    Meet up areas are limited only available as below.
    All meet ups are charged at RM5 per delivery.
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    Available Meet Up Areas:
    - unavailable at the moment -.
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    - to be edited -
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    We at ButterScotch.Store respects your privacy. Any private information such as your name, contact, email & address obtain from ButterScotch.Store is private.
    .
    We do not release any customer information to a thrid party as your privacy is important to us.